Your cart is currently empty!
💉 Orders & Testing
1. How do I place an order?
Select your test kit, add it to your cart, and proceed to checkout. We ship directly to your doorstep.
2. Are your test kits reliable?
Yes. All kits are produced in certified facilities and meet global standards for safety and accuracy.
3. How do I use the test kit?
Each kit comes with clear, step-by-step instructions. Most tests take less than 10 minutes and can be done from home.
4. How do I receive my results?
For rapid self-tests, results are available instantly. For lab-based kits, you’ll send your sample as instructed and receive your results within 24–72 hours after the lab receives it.
🚚 Shipping & Delivery
5. Where do you ship to?
We ship to the United States, Europe, Australia, and other global regions.
6. How long does shipping take?
All orders ship from our fulfillment center in China. Delivery takes 7–10 days from the time you place your order.
7. Can I track my order?
Yes! You’ll receive a tracking link via email once your order ships.
🔐 Privacy & Discretion
8. Is my personal information secure?
Absolutely. We use industry-grade encryption and never share your information without consent.
9. Will the packaging be discreet?
Yes — all packages are shipped in plain, unbranded packaging to protect your privacy.
🔄 Returns & Refunds
10. Can I return my test kit?
For hygiene reasons, we do not accept returns on opened kits. Unopened kits may be returned within 7 days. Please contact support for assistance.
11. My kit arrived damaged or incomplete. What should I do?
Reach out to us within 48 hours of delivery and we’ll arrange a replacement or refund.
📞 Customer Support
12. How can I contact you?
13. Can I get help interpreting my results?
Yes — some test kits include optional expert consultation. If you’re unsure, don’t hesitate to reach out for guidance.
English